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Very happy with my experience. Juan explained his 3 step process thoroughly and was very knowledgeable about bed bugs and how to get rid of them. He also communicated well and responded quickly. I really appreciate him being up front about his method and prices, as opposed to other companies, who say they need to perform an inspection first (that you pay for). Also, the prices with GotBugsIKill were very reasonable. In the end, my bed bugs are gone with little hassle since Juan does not require all the prep work that other companies make you do. If you need to get rid of bed bugs, go with GotBugsIKill!